Pre-order Policy

Thank you for choosing Dear Air. To allow our fragrance collectors to secure exclusive products in advance, we offer a pre-order service. Please read the following regulations carefully before placing your order. By completing your purchase, you agree to and accept all terms of this Pre-order Policy.

I. Estimated Delivery and Process

1. Exclusive Reservation：

Pre-order items refer to products that are not yet in stock, or are specially ordered from international suppliers upon consumer request.

2. Estimated Delivery Window：

Pre-orders typically take 1 to 3 months to arrive. For international orders, shipments undergo a two-stage transit (from the source country to Taiwan, then from Taiwan to your destination). The actual delivery date may be affected by unpredictable factors such as international logistics, customs clearance, and supplier production capacity.

3. Delay Notification：

In the event of severe unexpected delays, we will notify you of the latest progress via email or official store order messages.

II. Order Splitting and Shipping Regulations

1. Consolidated Shipping：

If your order contains both "in-stock items" and "pre-order items," the entire order will be held and shipped together once the pre-order items arrive.

2. Splitting Request：

If you wish to receive in-stock items first, please place separate orders for in-stock and pre-order items (applicable international shipping fees will apply to each order).

III. Special Terms for International Cancellations, Returns, and Exchanges

Due to the high cost and complexity of international logistics and customs clearance, and because perfume is classified as a restricted item or hazardous material by postal services in many countries, we do not offer exchange services for overseas orders.

1. Cancellation Restrictions：

Once an order is confirmed and enters the procurement process, we do not accept cancellations or refund requests due to personal preferences (e.g., scent dislike, wrong selection).

2. Major Defect Compensation：

If your pre-ordered item arrives with major defects (e.g., severe leakage or damage), please contact our customer service within 3 days of delivery with a continuous unboxing video starting from before the parcel is opened as proof. Upon verification, we will issue a partial refund or store credit based on the severity of the defect, and you will not be required to return the item. Compensation requests without a valid unboxing video are strictly not accepted.

IV. Out-of-Stock and Refund Procedures

1. Discontinuation：

While we strive to ensure supply, in unforeseen circumstances where a supplier notifies us of discontinuation or stockouts, the Company reserves the right to cancel the order.

2. Refund Guarantee：

If an order cannot be fulfilled due to the aforementioned stockout factors, we will notify you and issue a full refund to your original credit card. Please note that the final refund amount may vary slightly due to currency exchange fluctuations, and any foreign transaction fees charged by your card issuer are non-refundable by the Company.